This Privacy Policy explains how Munasib ("Munasib", "we", "our", or "us") collects, uses, discloses, and protects information when you use our mobile application (the "App"). By creating an account or otherwise using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information you provide directly
- Account information: name, email address, phone number, and password when you register or sign in (including via Apple Sign-In).
- Profile information: job title, skills, work experience, education, CV/resume, portfolio, company details, and photo.
- Job & service activity: job postings, applications, proposals, service listings, reviews, and messages exchanged on the platform.
- Subscription & billing information: plan selection and payment method details, processed via our third-party payment providers.
- Support communications: information you provide when contacting us for help.
1.2 Information collected automatically
- Device & usage data: device model, operating system, app version, language settings, and general usage/interaction data.
- Log data: IP address, access times, and crash/error diagnostics used to keep the App secure and reliable.
- Push notification tokens: collected via Firebase Cloud Messaging to deliver notifications about job updates, messages, and offers.
1.3 Permissions we request on your device
| Permission | Purpose |
|---|---|
| Camera | Take a profile photo or capture documents for CV/verification. |
| Photo library | Select or save images, such as a profile picture or downloaded documents. |
| Notifications | Deliver alerts about job matches, messages, applications, and offers. |
| Network access | Connect to our servers to load and sync your data. |
You can disable any of these permissions at any time from your device settings; doing so may limit certain features of the App.
2. How We Use Your Information
- To create and manage your account and authenticate you securely.
- To operate core marketplace features: posting/browsing jobs, applying to jobs, offering or requesting freelance services, and messaging between users.
- To process subscriptions and payments.
- To send you service-related notifications (application updates, messages, offers) and, where permitted, promotional communications.
- To personalize your experience, including language (English/Arabic) and theme preferences.
- To maintain the security, integrity, and performance of the App, including fraud prevention and troubleshooting.
- To comply with legal obligations and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Other users: profile details, job postings, applications, service listings, and reviews are visible to other users as part of normal marketplace functionality.
- Service providers: hosting, cloud storage, push notifications (Firebase), analytics, and payment processing partners who process data on our behalf under contractual confidentiality obligations.
- Legal & safety: when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Munasib, our users, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.
4. Data Storage & Security
Authentication tokens are stored using secure, encrypted device storage. We apply industry-standard technical and organizational measures — including encrypted network communication (HTTPS) — to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the App's services. We may retain certain information for a longer period where required to comply with legal obligations, resolve disputes, or enforce our agreements. You may request deletion of your account and associated data at any time (see Section 7).
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or update your personal information.
- Request deletion of your account and personal data.
- Object to or restrict certain processing of your data.
- Withdraw consent (e.g., disable notifications) at any time.
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us using the details in Section 10.
7. Account & Data Deletion
You can request deletion of your account and associated personal data at any time from within the App's Settings, or by emailing us directly. We will process deletion requests within a reasonable timeframe, except where we are required to retain certain data for legal or legitimate business purposes.
8. Children's Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your own. Where this occurs, we take steps to ensure your data is protected in accordance with this Privacy Policy and applicable law.
10. Contact Us
Munasib Support
Email: support@munasib.app
If you have questions or concerns about this Privacy Policy or our data practices, please reach out and we will respond as soon as possible.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date above and, where appropriate, through an in-app notice. Continued use of the App after changes take effect constitutes acceptance of the revised policy.